MotoLink.rw

Safety

We built MotoLink around one question — "would I let my daughter ride this?"

Every feature here is non-negotiable, and on by default. You don't have to opt in to feel safe on a MotoLink ride.

!

SOS button

One tap. We're on it.

A red SOS button sits at the top of every active trip. Press it and we instantly:

  • → ping our 24/7 safety team with your live location
  • → notify your emergency contact with a deep link to the trip
  • → route to 112 Rwanda emergency services if needed

Driver verification

Every driver is verified.

MotoLink drivers are onboarded in person before they accept their first trip. Each one passes:

  • ● National ID + driving licence check
  • ● Plate number verified against bike registration
  • ● Verified background check
  • ● Safety training + Kigali road rules quiz
  • ● Helmet inventory check (rider helmet included)

Ride sharing & tracking

Share your trip in two taps.

Send a live link to anyone — they see your live GPS, plate number, ETA, and driver name. No app install required.

Trusted contactsComing soon

Auto-share kicks in for late-night rides between 22:00 and 05:00.

Route deviation alertComing soon

If your driver veers more than 500 m off-route, you and our safety team are pinged.

Community trust

Trust scores, not just ratings.

Stars are noisy. Instead, each driver carries a transparent trust score built from:

  • ● Completed trips (the more, the steadier)
  • ● Cancellation behaviour on both sides
  • ● Rider feedback on the four things that matter: helmet, speed, route, respect
  • ● Safety team review of any reported incident

During the ride

Every trip ships with these.

Helmet required

No ride starts without a clean rider helmet. Drivers carry a spare.

Plate visible in-app

Always check the bike before you mount. We display the plate next to the driver photo.

Speed-limit nudges

Drivers get a soft alert when they exceed the legal speed for the road.

End-of-ride confirmation

The fare doesn't lock until you confirm you've arrived. Cuts down on drop-off games.

Digital payments (Phase 3)

MTN MoMo and Airtel Money integration arriving soon. Cash handled safely with driver receipts in beta.

24/7 incident desk

Real humans on WhatsApp + phone, with a maximum 90-second pickup target.

Report something

See something off? We want to know.

Whether it's reckless riding, harassment, or a missing helmet — reach our safety team directly. We triage every report inside the same business day.

Email safety teamBook a ride