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Safety

We built MotoLink around one question — "would I let my daughter ride this?"

Every feature here is non-negotiable, and on by default. You don't have to opt in to feel safe on a MotoLink ride.

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SOS button

One tap. Two things happen.

A red SOS button sits at the top of every active trip. Press it and:

  • → a critical alert — with your live location and ride details — is sent to the MotoLink team for review
  • → a one-tap button dials 112, Rwanda emergency services, straight from your phone

MotoLink is not an emergency service. In immediate danger, always call 112 first.

Driver verification

Every driver is verified.

MotoLink drivers are onboarded in person before they accept their first trip. Each one passes:

  • ● National ID + driving licence check
  • ● Plate number verified against bike registration
  • ● Verified background check
  • ● Safety training + Kigali road rules quiz
  • ● Helmet inventory check (rider helmet included)

Ride sharing & tracking

Share your trip in two taps.

Send a live link to anyone — they see your live GPS, plate number, ETA, and driver name. No app install required.

Trusted contactsComing soon

Auto-share kicks in for late-night rides between 22:00 and 05:00.

Community trust

Trust scores, not just ratings.

Stars are noisy. Instead, each driver carries a transparent trust score built from:

  • ● Completed trips (the more, the steadier)
  • ● Cancellation behaviour on both sides
  • ● Rider feedback on the four things that matter: helmet, speed, route, respect
  • ● Safety team review of any reported incident

During the ride

Every trip ships with these.

Helmet required

No ride starts without a clean rider helmet. Drivers carry a spare.

Plate visible in-app

Always check the bike before you mount. We display the plate next to the driver photo.

End-of-ride confirmation

The fare doesn't lock until you confirm you've arrived. Cuts down on drop-off games.

Digital payments

MTN MoMo cash-in is live via PayPack. Cash is handled with driver receipts in beta.

Incident reports reviewed by ops

SOS alerts and issue reports land in our operations queue, where the team reviews them and follows up.

Report something

See something off? We want to know.

Whether it's reckless riding, harassment, or a missing helmet — email us or file a report from your trip. Our operations team reviews every report and follows up. For emergencies during a ride, use the in-app SOS button or call 112 directly.

Email safety teamBook a ride